How Can We Help?
Welcome to the Electro Website Solutions Help Center.
Whether you need help with your website, WordPress, Shopify, SEO, digital marketing, hosting, or an existing technical issue, we’re here to help.
Browse the topics below or contact our team if you cannot find the information you need.
Website Development
I need a new website. Where do I start?
Start by telling us about your business, what you want your website to accomplish, and the features you need.
We will review your requirements, discuss the project with you, and recommend an appropriate approach based on your goals and budget.
I already have a website. Can you improve it?
Yes. We can review an existing website and help improve its design, functionality, mobile responsiveness, performance, SEO, and overall user experience.
My website is not working properly. Can you help?
Yes. We can investigate website errors, broken pages, layout problems, functionality issues, plugin conflicts, performance problems, and other technical issues.
Can you move my website to a new hosting provider?
Yes. Website migration may include moving your website files, database, domain configuration, email settings, and other required components.
The exact migration process depends on your current hosting environment and website setup.
WordPress Help
Can you fix my WordPress website?
Yes. We can help troubleshoot WordPress errors, plugin conflicts, broken layouts, theme issues, performance problems, and other common WordPress issues.
Can you update WordPress and plugins?
Yes. WordPress, themes, and plugins can be updated as part of a maintenance or support service.
We recommend keeping WordPress websites updated to help maintain compatibility, security, and functionality.
My WordPress website is slow. Can you help?
Yes. We can review your website and identify potential performance issues such as large images, unnecessary plugins, scripts, hosting limitations, caching, and other technical factors.
Can you recover a hacked WordPress website?
We can help investigate and clean up certain website security issues. The available solution depends on the nature and extent of the problem.
We also recommend implementing security and backup practices to reduce future risks.
Shopify & E-Commerce Help
Can you help with my Shopify store?
Yes. We provide Shopify development and customization services, including store design, theme customization, product pages, functionality, and other improvements.
My Shopify store needs changes. Can you help?
Yes. Send us the details of what you would like changed. We can review the request and let you know whether it can be handled as part of your existing service or requires additional development.
Can you help improve my online store?
Yes. We can review areas such as website design, navigation, product pages, mobile experience, website speed, SEO, and conversion opportunities.
SEO Help
My website is not appearing on Google. What should I do?
There can be many reasons a website does not appear prominently in search results.
We can review your website’s technical setup, content, keywords, structure, indexing, and other SEO factors to identify potential issues.
How long does SEO take?
SEO is a long-term process. The time required to see meaningful results depends on factors such as your industry, competition, website history, keywords, content, and current search visibility.
Can you improve my Google rankings?
We can help improve your website’s SEO and search visibility, but no SEO provider can guarantee a specific Google ranking.
Do I need SEO if I already have a website?
Having a website does not automatically mean that potential customers will find it through search engines.
SEO helps optimize your website so that search engines can better understand your content and users can find your business through relevant searches.
Digital Marketing & PPC
Can you help me get more customers online?
Yes. Depending on your business and goals, we can help with SEO, PPC advertising, landing pages, website optimization, content, and other digital marketing strategies.
How do I start a PPC campaign?
We first need to understand your business, target audience, services or products, geographic area, and advertising goals.
From there, we can recommend an appropriate campaign structure and landing page strategy.
Why are my ads not getting results?
PPC performance can be affected by many factors, including keywords, targeting, competition, ad copy, landing pages, budget, bidding strategy, and customer demand.
We can review your campaign and identify areas that may need improvement.
Hosting & Website Maintenance
Do you provide website maintenance?
Yes. Depending on your service plan, maintenance can include software updates, backups, security checks, troubleshooting, content updates, and performance improvements.
What should I do if my website is down?
Contact us as soon as possible with your website address and a description of what you are seeing.
We can investigate whether the issue is related to hosting, DNS, the website itself, a plugin, or another technical problem.
Can you manage my website for me?
Yes. We can provide ongoing website maintenance and support depending on your requirements and service agreement.
Do I need website maintenance?
Regular maintenance can help keep your website software, plugins, integrations, and security measures up to date.
It can also help identify problems before they become larger issues.
Domain & Hosting
Can you help me register a domain?
Yes. We can help you choose and configure a domain name for your business.
I already own a domain. Can I use it?
Yes. You generally do not need to purchase a new domain if you already have one.
We can help connect your existing domain to your website or hosting provider.
Can you help with DNS settings?
Yes. We can assist with common DNS configuration requirements, including connecting domains to websites and configuring certain third-party services.
Can you help with business email?
Depending on the email provider you use, we can assist with website-related email configuration and DNS records.
Getting Support
How do I request help?
Contact us with a clear description of the issue or request.
Whenever possible, include:
- Your website address
- A description of the problem
- The page where the issue occurs
- Screenshots or error messages
- When the issue started
- Any recent changes you made
Providing this information can help us understand the issue faster.
How quickly will you respond?
Our standard business hours are **Monday to Friday, 9:00 AM to 6:00 PM**.
Response times may vary depending on the type of request, urgency, existing support agreement, and complexity of the issue.
Do you provide emergency website support?
Emergency support may be available depending on the issue and our availability.
Additional charges may apply for emergency or out-of-scope work.
Before Contacting Support
To help us resolve your issue more efficiently, please check the following before submitting a request:
1. Check your internet connection
Make sure the problem is not related to your local internet connection.
2. Try another browser
Open the website in another browser to determine whether the issue is browser-specific.
3. Try another device
If possible, check whether the problem occurs on another computer or mobile device.
4. Clear your browser cache
Cached files can sometimes cause websites to display outdated or incorrect information.
5. Tell us what changed
If the problem appeared after an update, plugin installation, website change, or hosting change, let us know.
Project Support
I need to make a change to my website. How do I request it?
Send us the details of the change you need.
For simple changes, provide the exact text, image, page, or information that needs to be updated.
For larger changes or new functionality, we may need to review the request and provide a separate quote.
Can I request changes after my website launches?
Yes. We can continue to provide website support after launch.
Changes included in your project or maintenance agreement will be handled according to the applicable terms. Additional work may be quoted separately.
What if I need something that wasn’t included in my project?
No problem. Let us know what you need.
We will review the request and let you know whether it can be added to the existing project or whether additional development time and fees will be required.
Still Need Help?
Can’t find the answer you’re looking for?
We’re happy to help.
Contact Electro Website Solutions with your question, website address, and any relevant details. Our team will review your request and help you determine the next step.