At Electro Website Solutions, we aim to provide high-quality website development, digital marketing, SEO, e-commerce, and other digital services. We understand that circumstances can change, so we have created this Refund Policy to explain how cancellations and refunds are handled.
By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.
1. General Refund Policy
Because our services often involve customized work, professional time, development, research, planning, and other resources, payments are generally non-refundable once work has started.
Refund eligibility depends on the type of service, the stage of the project, work already completed, and the specific terms agreed upon with the client.
Where a separate proposal, quotation, service agreement, or contract contains different refund terms, those terms will apply to that specific project or service.
2. Deposits and Initial Payments
Some projects require an upfront deposit before work begins.
The deposit is used to reserve project time and cover initial planning, research, design, development, setup, and other project-related work.
Once work has started, the deposit is generally non-refundable.
If a project is cancelled before work begins, any refund will be considered based on the circumstances and any costs already incurred.
3. Website Development Projects
Website development projects involve customized design and development work.
If a client cancels a project after development has started, the client may be responsible for payment for work completed up to the cancellation date.
Any remaining refundable amount, if applicable, will be determined after deducting:
- Work already completed
- Approved third-party expenses
- Purchased software, licenses, themes, plugins, or other resources
- Design, development, research, or setup costs
- Other non-refundable project expenses
If the amount already paid is less than the value of work completed and expenses incurred, the remaining balance may still be payable by the client.
4. Design Revisions and Changes
Design and development projects may include a specific number of revisions as outlined in the project agreement.
A change of direction or request for significant redesign after approval may be considered additional work and may result in additional charges.
Refunds will not normally be provided because a client changes their mind about an approved design, feature, layout, or project direction.
We encourage clients to provide clear feedback and review project milestones carefully before approving work.
5. SEO Services
SEO is an ongoing service and requires continuous work over time.
SEO payments are generally non-refundable once the applicable service period has started.
We do not provide refunds based solely on search engine rankings, traffic levels, leads, sales, or other performance expectations.
Search engine results depend on many factors outside our control, including search engine algorithms, competition, website changes, market conditions, and user behavior.
No specific search ranking or business result is guaranteed unless expressly stated in a written agreement.
6. Digital Marketing and PPC Services
Payments for digital marketing management, PPC management, campaign setup, optimization, and related services are generally non-refundable once work has started.
Advertising budgets paid directly to advertising platforms are separate from our service fees and are generally subject to the policies of the applicable advertising platform.
We cannot provide refunds for advertising spend simply because a campaign does not produce the expected number of clicks, leads, sales, or conversions.
Advertising performance can be affected by competition, audience behavior, market conditions, advertising platform policies, website performance, pricing, and other factors.
7. Monthly Services and Recurring Services
For monthly or recurring services, clients may cancel future services by providing notice according to the applicable service agreement.
Cancellation will normally prevent future billing but does not automatically create a refund for the current billing period.
If work for the current billing period has already started, fees for that period may be non-refundable.
Any specific cancellation notice period will be stated in the applicable service agreement or subscription terms.
8. Hosting, Domains, Software and Third-Party Services
Certain projects may require third-party products or services, including:
- Domain registration
- Web hosting
- Premium themes
- Plugins
- Software subscriptions
- SSL certificates
- Stock images
- Email services
- Payment processing services
- Advertising platforms
- Other third-party tools
Fees paid to third parties may be non-refundable and are subject to the refund policies of those providers.
Electro Website Solutions is not responsible for providing a refund for third-party services that are non-refundable.
9. Website Maintenance and Support
Payments for website maintenance and support services are generally non-refundable once the service period has begun.
If a client cancels a maintenance service, cancellation will normally apply to future service periods and will not automatically result in a refund for the current period.
Emergency support or additional work already completed before cancellation may remain payable.
10. Content Writing Services
Content writing involves research, writing, editing, and customization based on the client’s requirements.
Once content work has started, payments are generally non-refundable.
Reasonable revisions included in the agreed scope may be requested. Significant changes to the original requirements may be treated as additional work.
11. Client Delays
Refunds will generally not be provided because a project is delayed due to the client’s failure to provide required information, content, access credentials, approvals, feedback, or other materials.
We will make reasonable efforts to communicate with the client and keep the project moving forward.
12. Client Cancellation
If you wish to cancel a project or service, please contact us as soon as possible.
Cancellation requests should be submitted in writing through the contact information provided on our website.
The refund, if any, will be determined based on the work completed, payments made, project terms, and expenses incurred.
13. Failed or Delayed Projects
If we are unable to complete a project due to circumstances within our reasonable control, we will work with the client to determine an appropriate resolution.
Depending on the circumstances, this may include completing the remaining work, adjusting the project timeline, transferring completed work, or providing a partial refund for services that were paid for but not delivered.
No refund will be issued for work that has already been completed or third-party costs that cannot be recovered.
14. Refund Processing
Where a refund has been approved, we will process it using the original payment method where reasonably possible.
The time required for the refund to appear in the client’s account may depend on the payment processor or financial institution.
15. Chargebacks
We encourage clients to contact us before initiating a chargeback or payment dispute.
If you believe a charge is incorrect or you have a concern about a service, please contact us so we can review the issue and attempt to resolve it.
Unauthorized or unjustified chargebacks may result in suspension or termination of services.
16. No Refund for Lack of Business Results
Our services are designed to improve your online presence, website, search visibility, or digital marketing efforts.
However, we do not guarantee a specific number of:
- Website visitors
- Search engine rankings
- Leads
- Sales
- Customers
- Advertising clicks
- Conversions
- Revenue
- Return on investment
A lack of expected business results does not automatically qualify for a refund.
17. Exceptions
We may consider exceptions to this Refund Policy in reasonable circumstances.
Any exception is made at our discretion and does not create an obligation to provide the same exception in future cases.
18. Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any rights or protections that cannot legally be waived under applicable law.
Where applicable law provides a consumer with a right to a refund or other remedy, those rights will continue to apply.
19. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
The updated policy will apply to services and purchases made after the effective date, unless otherwise required by applicable law.
20. Contact Us
If you have questions about this Refund Policy or would like to request a cancellation or refund, please contact us.